Astoria Apartments · Lorenz Apartments · Brunnen Apartments
General Terms and Conditions (T&Cs) for Accommodation Contracts
Version: 17 September 2026
This English version is provided for convenience. In the event of any discrepancy, the German version shall prevail, subject to clause 14.5.
1. Scope, contracting party, order of precedence
1.1
These T&Cs apply to all contracts for the paid provision of apartments for temporary accommodation and to all related additional services (accommodation contract) of
Bright Sight GmbH, Virchowstraße 17a, 90409 Nürnberg, Germany, registered with the Local Court (Amtsgericht) of Nürnberg under HRB 36664 (the "Operator"),
at Astoria Apartments (Weidenkellerstraße 4, 90443 Nürnberg), Lorenz Apartments (Pfannenschmiedsgasse 4, 90402 Nürnberg) and Brunnen Apartments (Brunnengasse 47, 90402 Nürnberg).
1.2
The "Customer" is the person who concludes the accommodation contract in their own name. A "Guest" is any person using the apartment. Where these T&Cs govern conduct on the premises, they apply to the Customer and all Guests; the Customer shall ensure compliance.
1.3
These T&Cs apply in the version available at the time of booking. The following order of precedence applies: (1) individual agreements, (2) the rate, cancellation and payment terms displayed at the time of booking and stated in the booking confirmation, (3) these T&Cs, (4) statutory provisions.
1.4
For bookings made through online travel platforms (e.g. Booking.com, Airbnb, Expedia), the accommodation contract is concluded with the Operator. The rate, cancellation and payment terms displayed on the platform at the time of booking take precedence over these T&Cs. In all other respects, these T&Cs apply to the extent they have been effectively incorporated into the contract.
1.5
Any terms and conditions of the Customer that deviate from these T&Cs apply only if the Operator has expressly agreed to them in text form.
1.6
Subletting or passing on the apartment to others, and any use for purposes other than accommodation (e.g. commercial use, events, photo or film productions), require the Operator's prior consent in text form. Towards business customers, section 540(1) sentence 2 of the German Civil Code (BGB) is excluded.
2. Conclusion of contract, bookings for third parties, right of withdrawal
2.1
The contract is concluded when the Operator accepts the Customer's booking. Acceptance is usually given by a booking confirmation in text form (e.g. e-mail); for online bookings with instant confirmation, by displaying or sending that confirmation.
2.2
The Customer must be of legal age when concluding the contract. Minors may only stay when accompanied by an adult responsible for them.
2.3
If a person books on behalf of a third party (e.g. an employer for its staff), the person making the booking is the Customer unless expressly agreed otherwise. If the person making the booking has also expressly agreed to be jointly liable, they and the Guest are liable as joint and several debtors.
2.4
No right of withdrawal: Contracts for accommodation services for a specific date or period are not subject to a statutory right of withdrawal (section 312g(2) no. 9 BGB). Cancellation is only possible in accordance with the agreed rate terms or clause 5.
3. Services, alternative apartment, length of stay
3.1
The Operator provides the booked apartment or apartment category and the agreed services. There is no entitlement to a specific apartment (number, floor, location) unless this has been expressly confirmed.
3.2
If the Operator cannot provide the booked apartment for reasons for which it is not responsible, it may provide an apartment of equal or higher standard in the same or another of its properties in Nürnberg, provided this is reasonable for the Customer. The Operator bears any additional costs. If the alternative is not reasonable, the Customer may withdraw from the contract; payments already made will be refunded. The Customer's further statutory rights remain unaffected.
3.3
A stay may be booked for a minimum of one night and a maximum of six months (including extensions). The apartment is provided exclusively for temporary use; no tenancy of residential space is created. The Customer does not establish a residence in the apartment. A tacit extension of the contract by continued use (section 545 BGB) is excluded.
3.4
For stays of 28 nights or more, separate terms may be agreed (e.g. payment in advance for each billing period, interim cleaning, change of linen). Such terms take precedence over these T&Cs. The temporary purpose of the stay (e.g. project, trade fair, training, relocation) will be recorded at the time of booking.
3.5
Where known impairments exist at the time of booking (e.g. construction work in the neighbourhood), the Operator will, where possible, inform the Customer before the contract is concluded or in the booking confirmation.
4. Prices, taxes, payment
4.1
The prices stated at the time of booking apply. They are final prices and include statutory VAT. Utilities (electricity, heating, water) and final cleaning are included unless stated otherwise at the time of booking.
4.2
If public charges owed by the Guest or linked to the overnight stay (e.g. a municipal accommodation tax) are introduced or increased after the contract has been concluded, the Operator may pass them on. Towards consumers, this applies only if more than four months lie between conclusion of the contract and arrival. Towards business customers, this also applies to changes in statutory VAT.
4.3
If the Customer subsequently requests changes (e.g. number of apartments, length of stay, additional services) and the Operator agrees, the prices valid at the time of the change apply to the changed part.
4.4
The Operator may request a reasonable advance payment of up to the total price at or after conclusion of the contract. The amount and due date depend on the rate booked or are stated in the booking confirmation.
4.5
The Operator reserves the right to charge the payment card provided at booking with amounts due under this contract, in particular advance payments, cancellation and no-show charges under clause 5, additional services, and flat-rate charges and specifically documented damage under clause 9. The Customer authorises the Operator to do so. Amounts under clause 9 will only be charged after prior notice in text form stating the reason and amount; the Customer will be given the opportunity to comment.
4.6
Fraud protection: Payments are processed exclusively via the booking platform or via the Operator's payment page named in the booking confirmation. The Operator will never ask for card details or bank transfers via WhatsApp, text message or chat messages containing a link. If in doubt, contact the Operator using the contact details on its website. Payments made to third parties who falsely claim to be the Operator do not discharge the Customer's payment obligation.
4.7
Invoices without a due date are payable immediately upon receipt without deduction. In the event of late payment, statutory default interest applies: 5 percentage points above the base rate for consumers and 9 percentage points above the base rate for business customers (section 288 BGB); for business customers, additionally the lump sum under section 288(5) BGB. For each reminder sent after the Customer is in default, the Operator may charge a flat fee of EUR 5.00. The Customer may prove that no damage or significantly less damage was incurred.
4.8
The Customer may only set off claims that are undisputed, have been finally established by a court or are ready for decision. This does not apply to counterclaims arising from the same contract, in particular due to defects. Statutory rights of retention and rights to refuse performance of consumers remain unaffected.
5. Cancellation by the Customer, no-show
5.1
The cancellation terms of the rate booked, as displayed at the time of booking and stated in the booking confirmation, apply (e.g. a "flexible" rate with free cancellation until a specified deadline, or a rate with earlier deadlines and advance payment). Cancellations must be declared to the Operator in text form (e.g. e-mail) or via the booking channel.
5.2
The Customer may cancel free of charge until the agreed deadline. Payments already made will be refunded.
5.3
After that deadline, for non-refundable rates and in the event of non-arrival without cancellation, the Customer remains obliged to pay the full agreed price (100 %). The Operator will deduct expenses saved and income from re-letting the apartment. This does not apply where the Operator is unable to provide the service or does not provide it in accordance with the contract; in that case, statutory provisions apply, including for non-refundable rates.
5.4
If the Customer has not arrived by 12:00 noon on the day after the arrival date, has not announced a later arrival and cannot be reached, the Operator may dispose of the apartment for the remaining nights. Clause 5.3 applies accordingly.
5.5
The Customer's right to withdraw or terminate for good cause or under statutory provisions (e.g. in the event of significant defects for which the Operator is responsible) remains unaffected.
6. Withdrawal and extraordinary termination by the Operator
6.1
If the Customer has a right to cancel free of charge until a certain deadline, the Operator may likewise withdraw until that deadline if there are enquiries from other customers for the apartment and the Customer, when asked, does not waive their cancellation right within a reasonable period.
6.2
If the Customer fails to make a due advance payment even after a reasonable additional period has expired, the Operator may withdraw from the contract. Clause 5.3 applies accordingly.
6.3
The Operator may withdraw from the contract for good cause, or terminate it without notice during the stay, in particular if
a)
force majeure or other circumstances for which the Operator is not responsible make performance of the contract impossible;
b)
the booking was made with misleading or false information on material facts (e.g. identity, number of guests or purpose of stay);
c)
there are reasonable grounds to assume that the stay endangers the smooth operation, safety, the peace of other guests or neighbours, or the reputation of the Operator, without this being attributable to the Operator's sphere of organisation;
d)
the purpose or occasion of the stay is unlawful;
e)
the apartment is passed on to third parties without authorisation, overoccupied or used contrary to the contract (e.g. parties, commercial use);
f)
a Guest repeatedly breaches clause 8 despite a warning given in text form or verbally; in the case of serious breaches (e.g. endangering persons, fire hazard, criminal offences, considerable disturbance of the peace) no warning is required;
g)
the Customer or Guest fails to comply with the obligations under clause 7.3 (registration requirement).
6.4
The Operator will inform the Customer of the withdrawal or termination without undue delay. If the Operator withdraws under clause 6.3 a), it will refund payments already made. In the cases of clause 6.3 b) to g), the Operator retains its claim to the agreed price; clause 5.3 applies accordingly. The Customer has no claim for damages in the event of a justified withdrawal or termination.
7. Arrival, registration, access, departure
7.1
The apartment is available from 3:00 pm on the day of arrival. There is no entitlement to earlier availability unless separately agreed.
7.2
Check-in is contactless (self check-in). The Customer receives the access details (building PIN code and key card) after full payment and after fulfilling the obligations under clause 7.3. Access details and key cards must be kept confidential and must not be passed on to persons who are not registered as Guests. The properties do not have a permanently staffed reception. Telephone assistance is available until 10:00 pm; for later arrivals, check-in is carried out independently according to the instructions provided. In emergencies involving danger to persons or property (e.g. fire, water damage), call the emergency numbers 112 (fire brigade, ambulance) and 110 (police) at any time. The Operator can be reached via the contact number stated in the booking confirmation during service hours.
7.3
Under the German Federal Registration Act (Bundesmeldegesetz), foreign guests must complete and sign a registration form on the day of arrival and present a valid identity document. To prevent misuse, the Operator may also ask other Guests to show an official photo ID; no copy will be made. If these obligations are not met, the Operator may refuse to provide the apartment (clause 6.3 g).
7.4
On the day of departure, the apartment must be vacated by 10:00 am at the latest. On departure, windows must be closed, electrical appliances (except the refrigerator) switched off, waste disposed of in the containers provided and all keys or key cards returned as agreed.
7.5
If the apartment is vacated late without agreement, the Operator may charge compensation for use of 50 % of the full current accommodation price for use until 6:00 pm and 90 % from 6:00 pm. The Customer may prove that no damage or significantly less damage was incurred. The Operator reserves the right to claim further damage (e.g. the cost of alternative accommodation for subsequent guests); the compensation for use will be credited against it. This does not create a right to vacate late.
7.6
Early check-in and late check-out may be possible subject to availability, separate agreement and a fee.
8. Use of the apartment and house rules
8.1
The apartment, its inventory and the common areas and facilities must be treated with care. Inventory must not be removed from the apartment. Attaching objects to walls, ceilings or doors (e.g. nails, adhesive hooks) is not permitted.
8.2
Occupancy and visitors: The apartment may only be used by the booked number of Guests and not beyond the stated maximum occupancy. Visitors may only stay in the apartment temporarily and may not stay overnight. The Operator may refuse visitors access in individual cases for good cause.
8.3
Non-smoking: All apartments, corridors and common areas are non-smoking. This also applies to e-cigarettes, vaporisers, shishas and the consumption of cannabis.
8.4
Open flames and fire safety: Open flames (e.g. candles, incense, barbecues, fireworks) are not permitted in the buildings. Smoke detectors and fire safety equipment must not be covered, removed or disabled. Entrances, stairways and corridors must be kept clear as escape routes; prams, walking aids and wheelchairs may be left there provided escape routes are not blocked and others are not unreasonably obstructed. In the event of fire, follow the escape and rescue plan and inform the Operator immediately.
8.5
Quiet: Avoidable noise is not permitted anywhere in the building. Quiet hours apply from 10:00 pm to 6:00 am; music and devices must be kept at room volume. Playing musical instruments is not permitted from 1:00 pm to 3:00 pm and from 7:00 pm to 8:00 am. Parties and events are not permitted.
8.6
Animals: Pets are not permitted. Assistance dogs of persons with disabilities within the meaning of section 12e of the German Disability Equality Act (BGG) are exempt; we kindly ask to be informed in advance.
8.7
Security: Building, courtyard and apartment doors must be kept closed, especially from 10:00 pm to 6:00 am. Windows may only be opened for ventilation; leaning out, sitting on window sills and throwing objects out of windows are not permitted.
8.8
Washing machines and dryers: Where available, the appliances are provided as a service; they are used at the Guest's own risk. The appliances must be used in accordance with the instructions on site, checked for visible damage and residues before use and left clean; malfunctions must be reported to the Operator immediately. The Operator is not liable for discolouration, shrinkage or other damage resulting from the programme selected, the detergent used or the nature of the laundry. Laundry must be supervised during washing and removed promptly after the programme ends; the Operator does not take custody of it. Otherwise, the Operator is liable only in accordance with clause 10; statutory liability for items brought in by Guests (sections 701 et seq. BGB) remains unaffected.
8.9
Defects and damage in the apartment or to its furnishings must be reported to the Operator without undue delay so that they can be remedied. If the Customer culpably fails to report them, the Customer is liable for any resulting further damage, and the Customer's own claims for price reduction and damages may be excluded to that extent (section 536c BGB).
9. Damage, special cleaning and flat-rate charges
9.1
The Customer is liable in accordance with statutory provisions for damage to the apartment, its inventory and common areas culpably caused by the Customer or their Guests. Normal wear and tear is not charged.
9.2
In the following typical cases, the Operator may claim a flat-rate amount instead of the specific damage, provided the Customer or a Guest is responsible for the breach:
| Case | Flat rate |
|---|---|
| Smoking (clause 8.3) in the apartment (special cleaning, odour removal, apartment unavailable if necessary) | EUR 100.00 |
| Open flames (clause 8.4) (special cleaning and inspection) | EUR 250.00 |
| Unauthorised animal (clause 8.6) (special cleaning and allergy cleaning) | EUR 100.00 |
| Exceptional soiling or party (clause 8.5) (special cleaning) | EUR 100.00 |
| Loss or non-return of a key / key card | EUR 50.00 per item |
| Overoccupancy (clause 8.2) (usage fee per additional person) | EUR 50.00 per person per night |
9.3
For every flat-rate charge, the Customer is expressly entitled to prove that no damage or significantly less damage was incurred. Instead of the flat rate, the Operator may claim proven higher damage, e.g. the cost of an actual replacement of lock cylinders where there is a specific risk of misuse following the loss of a mechanical key, or the costs of a fire brigade call-out due to an alarm triggered by smoking or open flames. In that case, the flat rate will be credited.
9.4
Claims under this clause are settled in accordance with clause 4.5.
10. Liability of the Operator
10.1
The Operator is liable without limitation for damage resulting from injury to life, body or health and for other damage based on an intentional or grossly negligent breach of duty by the Operator, its legal representatives or vicarious agents.
10.2
In the event of a slightly negligent breach of material contractual obligations, the Operator is only liable for the foreseeable damage typical for the contract. Material contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment the Customer regularly relies. Otherwise, liability for slight negligence is excluded.
10.3
Liability under the German Product Liability Act and for items brought in by Guests under sections 701 et seq. BGB remains unaffected. For items brought in, the Operator is liable up to the statutory maximum amounts. The claim lapses if the Guest does not notify the Operator of the loss, destruction or damage without undue delay after becoming aware of it (section 703 BGB).
10.4
Claims of the Customer become time-barred one year after the statutory commencement of the limitation period (section 199(1) BGB). This does not apply to claims under clause 10.1, claims arising from the breach of material contractual obligations or claims under sections 701 et seq. BGB.
10.5
Items left behind are subject to the statutory provisions on lost property (sections 965 et seq. BGB). Items left behind will only be forwarded on request and at the Guest's cost and risk. Perishable food and obviously worthless items will be disposed of during cleaning. Valuables whose owner cannot be reached or which are not collected will be handed in to the lost property office of the City of Nuremberg in accordance with statutory provisions.
10.6
Impairments of the stay caused by circumstances outside the Operator's control (e.g. construction work by third parties, street noise, events in the vicinity) give rise to claims only in accordance with statutory provisions. If the Operator informed the Customer of the impairment before the contract was concluded, the Customer has no rights on account of a defect in this respect (section 536b BGB).
11. Entering the apartment
11.1
The Operator and persons it has instructed may enter the apartment to provide booked services (e.g. cleaning, change of linen), generally within the service times communicated and after knocking.
11.2
To remedy defects, carry out necessary maintenance or, where there is specific cause, check compliance with these T&Cs, they may enter the apartment at a reasonable time after prior notice.
11.3
In the event of imminent danger (e.g. fire, water damage, smoke or alarm signal, suspected emergency), access is permitted at any time without prior notice.
12. Internet
12.1
The Operator provides Wi-Fi access within the scope of its technical and operational capabilities. There is no entitlement to a specific availability or bandwidth.
12.2
Guests must not use the access unlawfully; in particular, they must not download or share copyright-protected content via file-sharing networks, use illegal streaming services or access, store or distribute criminal content.
12.3
The Customer shall indemnify the Operator against third-party claims based on unlawful use of the access for which the Customer or their Guests are responsible, including reasonable legal defence costs. In the event of legal violations, the Operator may block access.
13. Data protection, video surveillance
13.1
The Operator processes personal data to perform the contract, to comply with legal obligations (e.g. registration requirement, tax retention) and to safeguard legitimate interests. Details, including the rights of data subjects, can be found in the privacy policy on the website of the respective property under “Privacy Policy”.
13.2
Video surveillance is carried out in the entrance and common areas of certain properties to protect persons and property. It is indicated on site; the apartments themselves are not monitored. Details can be found in the privacy policy.
14. Final provisions
14.1
Amendments and additions to the contract require text form. Individual agreements always take precedence (section 305b BGB).
14.2
German law applies. Towards consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory consumer protection provisions of the country in which they have their habitual residence.
14.3
The place of performance and payment is Nürnberg. If the Customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Nürnberg. The same applies to business customers without a general place of jurisdiction in Germany. For consumers, the statutory places of jurisdiction apply.
14.4
Should individual provisions of these T&Cs be or become invalid, the remainder of the contract remains valid. The invalid provision is replaced by the statutory provisions (section 306 BGB).
14.5
These T&Cs are available in German and English. In the event of discrepancies, the German version prevails, unless mandatory consumer protection provisions provide otherwise.
14.6
The Operator is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (section 36 German Consumer Dispute Resolution Act, VSBG).
Operator: Bright Sight GmbH, Virchowstraße 17a, 90409 Nürnberg, Germany · Local Court of Nürnberg HRB 36664 · VAT ID DE325703957